Friday, March 23, 2012

Problem Solving, It's Not Rocket Science


When I wrote the Paradigm Shift piece earlier in the week I didn’t mean for it to be anything more than an expression of my perspective on the current state of humanity, with a few off-the-cuff recommendations that might actually lead to some real solutions here in Wisconsin. Generally speaking it was well received, even by people who don’t particularly share my view of the world, so I decided to post it as a blog, and write a follow up piece or two. Many people asked if I would write other posts specifically about women’s rights and the environment; as it turns out, I have a few more things to say about shifting the paradigm before I move on.

The recommendations I made were by no means all-inclusive, nor were they meant to be the final word on the matter, though they did illustrate my point, particularly in light of the comments I received from people who didn’t agree with them. Mainly the point that effective solutions are never as simple as implementing the will of one person (even when that one person is me, and I am sure I am correct). I want to further explore that notion by suggesting that it’s time for our state - the people and the government on both sides, together, and not separate - to engage in real problem solving that leads to effective solutions we can all agree upon and benefit from, and then move Forward setting an example for the nation to follow.

The fact is that truly collaborative problem solving requires everyone to open their minds to all sorts of ideas, even the craziest of ideas, and to engage in carefully guided exploration to identify the best ideas with the highest potential to result in the desired outcomes, to test those ideas, and to implement effective solutions based on the results of this exercise; at least that is how it’s done in the business world, and really within any institution engaged in quality or continuous improvement initiatives. Clearly, this is not the process Wisconsin’s legislature is using to resolve our issues, which is why hunger and homelessness continue to be real, tangible problems for the real people who call Wisconsin home. In fact, the inability of the state’s legislature to effectively engage in actual problem solving is the single largest barrier to job creation in Wisconsin because of the uncertainty surrounding the few job-related pieces of legislation passed - everyone wants to know, how long will they last? And, will they withstand the legal challenges in state and federal court?  Not that they are asking these questions all that frequently since most of Wisconsin's recent legislation focuses on reducing women from actual human beings to mere beasts of burden, and disenfranchising minorities and the poor - but I digress.

When I was a public employee working at one of Wisconsin’s technical colleges I went to a conference where I took a workshop called "Introduction to Compression Planning with Storyboarding," which is a facilitation technique used to garner consensus when the stakes are high by utilizing a series of guidelines to drive effective discussions among stakeholders with diverging viewpoints. During the first phase participants are asked to Suspend Judgment, Listen to Each Other, Spin Thoughts into Rich Ideas, and Avoid Speeches; during the second phase participants are asked to Challenge Ideas Not People, Merge Ideas to Create Strength, Focus on the Unique, and Narrow Down to Manageable Few. By creating a framework for effective discussions, within an environment where a diversity of opinions generates creative and unique ideas, effective solutions rise to the top, independent of political affiliations.

What a novel idea it is to borrow a technique from the private sector, and implement it in our statehouse to bring working relationships back into the realm of civil discourse? If it can be agreed that Wisconsin is in need of effective solutions to a number of issues, including but not necessarily exclusive of those I cited in the Paradigm Shift post, and we recognize that there are numerous techniques proven to be effective in developing real solutions, then we should be able to agree that perhaps our legislature needs to engage in one or more of these techniques - under the supervision of an independent third-party facilitator and with the transparency necessary to restore the public’s faith in their actions - to identify, develop, and implement real solutions to our real problems.

Now, if only I ran the Zoo…    



No comments:

Post a Comment